\nWe are looking for a talented, creative, and collaborative Mid/Senior 3D Stylized Environment Artist to work on one of the biggest AAA metaverse title ever Seedworld. \n\nThe ideal candidate will work on creating stunning and beautiful environments and props based on visually appealing and well-crafted concept pieces.\nResponsibilities:- Create stylized models for environments, structures, lighting studies, and other props for large, playable maps, using Maya and ZBrush.- Use your expertise in modeling to ensure the production meets the highest standards of quality, performance, and polish.- Attend reviews, take feedback.- Function as part of a fast-paced close-knit team: Collaborate with artists and engineers to achieve a unified vision.\nRequired Qualifications:- 3+ years of professional experience as an Environment Artist in the gaming and/or VF/film industry.- Ability to quickly iterate on an idea, as well as take an asset to a final optimized state.- Great ability to design both interior and exterior environments, from furnished occupiable spaces to grand vistas.- Great knowledge of Substance Painter, Maya and ZBrush is required.- Great verbal and written communication skills in English. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design and Design jobs that are similar:\n\n $70,000 — $100,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote Vietnam

Illustrator | Seedworld\n\nSeedify Meta Studios is looking for a talented, creative, and collaborative Illustrator to join our core team developing high-quality and eye-catching illustrations for one of the biggest Metaverse projects ever Seedworld. \n\nThe ideal candidate will focus on creating stunning and beautiful asset designs, environments, or characters in accordance with the project's aesthetic.\nResponsibilities:Create key illustrations for the game Marketing team that communicate story through evocative, dynamic compositions with a strong sense of renderingCollaborate with game department to help capture the personality and sense of story in various illustrations; from splash images to social media promotional eventsGive and receive extensive feedbackCollaborate with Seedworld Concept Art teamCreate promotional art for various projects and events on as-needed basis\nRequired Qualifications:Full time remote positionExperience with Photoshop and other creative software\nDesired Qualifications:Strong fundamentals in proportions, anatomy, materials, color usage, lighting, areas of detail and areas of restAbility to showcase story and portray personality through designExperience with dynamic compositions, compelling silhouettes, and creative use of camera angles\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Marketing and Non Tech jobs that are similar:\n\n $65,000 — $111,250/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote Vietnam

Building the Future of Crypto \nOur Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology.\n\nWhat makes us different? \nKraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world.\n\nBefore you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. \n\nAs a fully remote company, we have Krakenites in 60+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures.\n\nBecome a Krakenite and build the future of crypto!\nProof of work\n\nThe team\n\nJoin our Data Infrastructure team and play a pivotal role in upholding the reliability, scalability, and efficiency of our robust Data platform. As a Senior Site Reliability Engineer (SRE) specialized in Data Infrastructure, you will collaborate closely with diverse cross-functional teams to conceive, execute, and oversee the foundational data infrastructure that empowers our array of applications and services. As a key member of our Data Infrastructure team, you will be at the forefront of ensuring the unfaltering availability and performance of our platform. Your profound proficiency in cloud technologies, infrastructure as code, automation, monitoring/alerting, logging, user and machine AuthNZ, and certificate management will be instrumental in upholding the exceptional operational standards we set for our services.\n\nThe Opportunity\n\n* Architect and implement data infrastructure solutions (self service) that support the needs of 10+ business units and over 100 engineering and data analysts.\n\n* Utilize Infrastructure as Code (IaC) principles to design, provision, and manage both on-premises and cloud (AWS) infrastructure components using tools such as Terraform.\n\n* Collaborate with teams to ensure seamless integration of data-related services with existing systems.\n\n* Develop and maintain automation scripts using bash/shell scripting and to automate operational tasks and deployments.\n\n* Enhance and manage CI/CD pipelines to facilitate consistent software deployments across the data infrastructure.\n\n* Implement robust data monitoring and alerting solutions to proactively detect anomalies and performance issues.\n\n* Evangelize and implement security (authentication and authorization), and role-based access control (RBAC) and permissions for a multitude of user groups and machine workflows within AWS.\n\n* Manage and maintain real-time streaming data architecture using technologies like Kafka and Debezium Change Data Capture (CDC).\n\n* Ensure the timely and accurate processing of streaming data, enabling data analysts and engineers to gain insights from up-to-date information.\n\n* Utilize Kubernetes to manage containerized applications within the data infrastructure, ensuring efficient deployment, scaling, and orchestration.\n\n* Implement effective incident response procedures and participate in on-call rotations.\n\n* Troubleshoot and resolve incidents promptly to minimize downtime and impact.\n\n* Collaborate with data analysts, engineers, and cross-functional teams to understand requirements and implement appropriate solutions.\n\n* \n\n\n\nSkills you should HODL\n\n* Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience).\n\n* Proven experience (5+ years) working as a Site Reliability Engineer, Infrastructure Engineer, or similar roles, with a focus on data infrastructure and security.\n\n* Experience with real-time data processing technologies, such as Kafka and Debezium.\n\n* Strong expertise in AWS ecosystem, including IAM, permission boundaries, serverless, role based access control with Athena, LakeFormation, EMR, Glue, Lambdas, etc. \n\n* Proficiency in Infrastructure as Code tools such as Terraform and Atlantis.\n\n* Experience with containerization and orchestration tools, particularly Kubernetes.\n\n* Solid understanding of bash/shell scripting and proficiency in at least one programming language such as Go. \n\n* Familiarity with CI/CD deployment pipelines and related tools.\n\n* Strong problem-solving skills and the ability to troubleshoot complex systems.\n\n* Experience with data-related technologies (databases, airflow, data warehousing, data lakes).\n\n\n\n\nNice to Haves\n\n* Experience integrating AWS services with HashiCorp stack (Nomad, Consul, Vault)\n\n* Expertise in zero-trust architecture.\n\n* \n\n\nLocation Tagging: #LI-Remote #LI-GL1\n\nKraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto!\n\nAs an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. \nStay in the know\nFollow us on Twitter\nLearn on the Kraken Blog\nConnect on LinkedIn\nCompensation Range: $117K - $176K\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Crypto, Cloud, Senior and Engineer jobs that are similar:\n\n $52,500 — $95,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nUnited States, Australia, Europe, United Kingdom, Ireland, Philippines, Canada, Vietnam

Illustrator | Seedworld\n\nSeedify Meta Studios is looking for a talented, creative, and collaborative Illustrator to join our core team developing high-quality and eye-catching illustrations for one of the biggest Metaverse projects ever Seedworld. \n\nThe ideal candidate will focus on creating stunning and beautiful asset designs, environments, or characters in accordance with the project's aesthetic.\nResponsibilities:Create key illustrations for the game Marketing team that communicate story through evocative, dynamic compositions with a strong sense of renderingCollaborate with game department to help capture the personality and sense of story in various illustrations; from splash images to social media promotional eventsGive and receive extensive feedbackCollaborate with Seedworld Concept Art teamCreate promotional art for various projects and events on as-needed basis\nRequired Qualifications:Full time remote positionExperience with Photoshop and other creative software\nDesired Qualifications:Strong fundamentals in proportions, anatomy, materials, color usage, lighting, areas of detail and areas of restAbility to showcase story and portray personality through designExperience with dynamic compositions, compelling silhouettes, and creative use of camera angles\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Marketing and Non Tech jobs that are similar:\n\n $62,500 — $107,500/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote Vietnam

Building the Future of Crypto \nOur Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology.\nWhat makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world.\nBefore you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission.\nAs a fully remote company, we have Krakenites in 60+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures.\nBecome a Krakenite and build the future of crypto!\nProof of Work\nThe Team\nKraken Global Sanctions Compliance team supports the Sanctions needs of Kraken and its global subsidiaries. The team is responsible for all things sanctions related, such as investigations, escalations, regulatory reporting, internal controls testing, issue management and resolution, remediations, program enhancements, audit deliverables, governance, presentations and responses to banking partners, responding to questionnaires, regulatory responses, new product reviews, risk analysis, review and maintenance of policies and procedures, as well as providing sanctions advisory and guidance to Kraken’s leadership and regional compliance officers. This role is focused on gathering and analyzing large data sets, data validation of sanctions records, reporting, dashboard creation / management, and all things that require technical competence. This role was created to allow investigators and managers to spend more time on their reviews and less time working to gather, prepare, analyze, and validate metrics or perform tasks requiring technical competence. The person selected for this role will need to have the ability to learn things quickly and find short-term solutions and propose long-term recommendations. \nSuccessful candidates in this team will receive cross-functional exposure as well as exposure to highly respected and globally recognised sanctions professionals and emerge as well-rounded compliance professionals, adept at tackling new remediations as necessary.\n\n\nThe Opportunity\n\n\n\n* Support sanctions strategy for addressing program enhancements, regulatory remediation, and/or issue management.\n\n* Support sanctions optimizations efforts where applicable, increasing effectiveness and efficiency while meeting global regulatory rigor.\n\n* Support efforts to generate competitive advantages by optimizing screening processes and/or protocols.\n\n* Support sanctions management in performing deep rooted sanctions research in preparation for licensing applications, new products, regulatory updates, regulatory inquiry responses, launch readiness, and consultation opportunities.\n\n* Support sanctions management in creation and validation of deliverables as needed for audit, exams, and testing. Support, carry out, and coordinate internal sanctions testing of products, services, and protocols to identify and execute program enhancements. Participate in creating polished deliverables for external regulatory audiences.\n\n* Support key sanctions projects from beginning to end.\n\n* Coordinate and support the creation of business requirements documentation to support Sanctions program enhancement roadmap and/or issue management resolution\n\n\n\nSkills you should HODL\n\n\n\n* Minimum bachelor's degree or equivalent experience.\n\n* Compliance experience, with technical competence, detail oriented, curious, and keen to validate. Bachelor’s degree (or equivalent experience) in finance, statistics, data sciences or similar field preferred.\n\n* Exposure to sanctions compliance.\n\n* Prior sanctions compliance experience in: TradFi or Crypto financial industry, FinTech, or RegTech; experience preparing regulatory materials is a plus. EU Regulatory experience preferred.\n\n* Resourceful and inquisitive mindset with an ability to analyze structured and unstructured data from disparate sources to develop conclusions.\n\n* Trustworthiness and ability to maintain confidential information.\n\n* Ability to take ownership of your work product and consistently deliver results in a face-paced work environment.\n\n* Strong organizational proficiency; ability to communicate horizontally and vertically.\n\n* Strong communication skills, both verbal and written.\n\n* Eye for presentation design and attention to detail. Comfort with a high level of context switching.\n\n* Advanced proficiency with Microsoft Excel (Google Sheets) and PowerPoint (Google Slides). Including the ability to perform data analysis. SQL Querying experience is a plus. Ability to work in a rapidly changing regulatory environment; fast paced; multi tasking.\n\n* Team Player who appreciates feedback, solving problems, finding solutions, and learning.\n\n\nThis is a fully remote role requiring English fluency, based in Vietnam. You must be willing to work evenings or early mornings.\n\nKraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto!\nAs an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. \nStay in the know\nFollow us on TwitterLearn on the Kraken BlogConnect on LinkedIn\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote - Vietnam

Building the Future of Crypto \nOur Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology.\nWhat makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world.\nBefore you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission.\nAs a fully remote company, we have Krakenites in 60+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures.\nBecome a Krakenite and build the future of crypto!\nProof of Work\nThe Team\nOur Client Onboarding team is a critical component in ensuring that our newest clients join the mighty Kraken with minimal friction. Members of the Client Onboarding team have fantastic interpersonal skills, and a knack for assisting crypto newcomers while also remaining vigilant. While we greet each and every client with a smiling face and helping hand, we are always security-focused, and play a vital role in maintaining the secure integrity of Kraken. Acting as a gatekeeper, the Client Onboarding team comfortably escorts new users onto the platform, while stopping nefarious actors in their tracks. We use our cutting-edge tools, and situational awareness to identify where a client may experience difficulties, and provide them with top-notch guidance so that they can begin their crypto journey with Kraken. Client Onboarding Specialists are oftentimes the first point of contact for new users, which is why we take pride in being a friendly and approachable team that gets our clients started on the right foot.\nThis is a fully remote role requiring English fluency, based in Vietnam. You must be willing to work evenings and weekends.\nYou will have the pleasure of ensuring that new clients are provided with a world class service and a 6-star experience within the client’s early life with Kraken. The role will be part of a high-performing team supporting our clients round the clock, and with the best reputation for security in the industry. The role is integral in connecting with clients, to ensure that barriers to clients’ success are removed. \nThe Opportunity\n\n\n\n* Work on client’s KYC documents, using KYC applications and email tickets\n\n* Review and verify the KYC documents submitted by the clients, to ensure documents are authentic and valid\n\n* Validate the Proof of Residence submitted by the Clients\n\n* Flag suspicious documents and escalate to the relevant team\n\n* Respond to the Client’s enquiries regarding their applications or to upgrade to a higher tier\n\n* Update Client’s information upon request\n\n* Comply to Kraken’s Anti-Money Laundering policies and procedures\n\n* Ensure that work is compliant to Kraken’s Quality and Risk guidelines\n\n* Provide 6 star experience to the Clients in every interaction\n\n* Ensure that process guidelines are followed in verifying the client\n\n* Work with the team to meet the business objectives\n\n* Leverage feedback for continuous improvement to the client onboarding process\n\n\n\nSkills you should HODL\n\n\n\n* Minimum of 2 years experience in customer service or business support role in a global shared services setting\n\n* Strong cryptocurrency knowledge and passion\n\n* Deep understanding of client satisfaction, dissatisfaction and NPS metrics\n\n* Intellectually agile; able to grasp new concepts, ideas and changes to processes\n\n* Ability to explain resolution and step by step processes to clients or internal co-workers when necessary\n\n* Strong attention to workflow processes and details\n\n* Proper business email etiquette with expertise in building and maintaining strong relationships with clients\n\n* A high degree of personal organization and good time management\n\n* Innovative thinking and creative problem-solving\n\n* Highly developed interpersonal skills at all levels to achieve collaborative outcomes\n\n* Deep orientation in data privacy and security\n\n* Well-developed presentation skills and confident demeanor\n\n* Strong verbal and written English communication skills\n\n* Willing to work on a 24/7 rotating shifts, including holidays and weekends, and have Rest Days on week days\n\n* No attendance or schedule adherence issues\n\n\n\nNice to Haves\n\n\n\n* Experience with CRM software such as ZenDesk or Salesforce\n\n* Global Shared Services experience strongly preferred\n\n* Experience working in a financial account or any organization with high attention to risk compliance\n\n* Fluency in the following languages: French, Portuguese, Italian, German, Russian, Turkish, Chinese, Korean\n\n\n\nInterested so far? Here’s how the hiring process will look:\n\n\n\n* Pre-screen assessment - around crypto and customer support (to be completed in 72 hours)\n\n* Video screen with our Talent Acquisition team (30 minutes)\n\n* Interview with the team (60 minutes)\n\n* Final interview with team managers/directors (60 minutes)\n\n\n\n\nKraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto!\nAs an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. \nStay in the know\nFollow us on TwitterLearn on the Kraken BlogConnect on LinkedIn\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote - Vietnam

Building the Future of Crypto \n\n\nOur Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology.\n\n\nWhat makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world.\n\n\nBefore you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission.\n\n\nAs a fully remote company, we have Krakenites in 60+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures.\n\n\nBecome a Krakenite and build the future of crypto!\n\n\nProof of Work\n\n\nThe Team\n\n\nBy combining in-depth crypto knowledge, a passion for the industry, and a strong technical background, our Live Support team plays a strong role in our success and ability to deliver world class support. The Live Support team is critical in our mission of bringing crypto to every corner of the world, and is full of bright, charismatic individuals with a knack for helping others. Not only are they bright, but also vigilant and in-touch with the ever changing crypto world. Our Live Support team is incredibly adaptable, adjusting workflows and processes in matters of minutes to accommodate our clients’ requests and ensure that their Kraken experience is something to remember. In many cases, the Live Support team is the first point of contact for our clients, and it is our duty to leave a fantastic impression, while making sure inquiries are handled directly or escalated to the appropriate specialists.\n\n\nThis is a fully remote role requiring English fluency, based in Vietnam. You must be willing to work evenings and weekends.\n\n\nWe're seeking passionate, security-first client experience wizards who are absolutely pumped about digital assets! \n\n\nImagine this: You're part of a dynamic, top-tier team of client experience all-stars, working full-time and remotely. But here's the kicker: Our mission is what fuels our fire! We're talking about an unwavering commitment to making the crypto universe a better place for each Kraken client by providing a 6 star client experience on each interaction!\n\n\nThe Opportunity\n\n\n\n\n\n\n* \nClient Interaction: Handle frontline client interactions through phone support and chat, prioritizing swift issue resolution and exceptional client care\n\n* \nComprehensive Training: Participate in rigorous training sessions spanning diverse topics, embracing a growth-oriented mindset for continuous learning about the industry, our extensive product line, and service offerings\n\n* \nPerformance Excellence: Attain performance targets established by your Team Lead/Supervisor, aligning with Kraken’s overarching objectives\n\n* \nCrypto Market Expertise: Leverage your crypto market knowledge to tackle intricate challenges within a dynamic environment\n\n* \nOngoing Support: Engage in regular one-on-one video sessions and coaching with your Team Lead.\n\n\n\n\n\nSkills you should HODL\n\n\n\n\n\n\n* \nSecurity and Privacy Focus: Prioritize security and privacy for Kraken and our clients\n\n* \nMission-Driven: Motivated by Kraken's mission and driven to create a seamless support experience for our diverse global client base\n\n* \nFlexibility: this is a full-time, 100% remote role, with various schedules and weekends required\n\n* \nLanguage Proficiency: Fluent in English and either Spanish or French\n\n* \nCrypto Proficiency: Possess a deep understanding of the digital asset industry and a strong knowledge of cryptocurrencies and trading\n\n* \nClient Support Experience: Minimum of 1 year of experience in providing phone support, email, and or instant messaging support to clients\n\n* \nEffective Communication: Excellent communication skills\n\n* \nAdaptability: Ability to thrive in a fast-paced environment.\n\n\n\n\n\nInterested so far? Here’s how the hiring process will look:\n\n\n\n\n\n\n* Pre-screen assessment - around crypto and client support (to be completed in 72 hours)\n\n* Video screen with our Talent Acquisition team (30 minutes)\n\n* Interview with the team (60 minutes)\n\n* Final interview with team managers/directors (60 minutes)\n\n\n\nKraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto!\n\n\nAs an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. \n\n\nStay in the know\n\n\nFollow us on Twitter\nLearn on the Kraken Blog\nConnect on LinkedIn\n\n\n\n\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote - Vietnam