Tomorrow.io is hiring a Remote IT Support Specialist
\nThe Operations team works across the entire global Tomorrow organization to help all business units achieve their goals. We work with Tomorrow stakeholders and leadership to design and implement our operating plan, and to measure and track progress against our goals.\n\nWe're looking for an IT Support Specialist! This is an opportunity to own all IT-related tasks and projects for the US, and coordinate with our Israel IT/Sec Manager on company-wide IT projects and initiatives. We are a company that takes IT seriously, so this role is high impact and high visibility! In this role you will be able to design and implement policies and systems that you think will best protect the interests of Tomorrow.io\n\nWhat you’ll do:\n\n\n* Administration of all operating systems and applications including but not limited to Google Workspace, Okta, Microsoft Office and Zoom.\n\n* Onboarding and offboarding new users, setting up accounts and workstations.\n\n* First-line support for all security issues, support remote sites and manage escalations as needed, troubleshooting and resolving system problems.\n\n* Managing the company's laptops, devices, and network in the US - ensuring all protected with the right tools and best practices (firewall, antivirus, etc) \n\n* Acting in alignment with user needs and system functionality consistent with organizational policy.\n\n* Identifying problematic areas and implementing strategic solutions\n\n* Auditing systems and assess their outcomes.\n\n* Providing general servicing and proactive maintenance of hardware\n\n* Troubleshooting and supporting software applications, audio visual and video conference systems\n\n* Providing IT familiarization sessions with new recruits\n\n* Maintaining stock levels, purchasing, and asset tagging for IT equipment\n\n* Monitoring performance and maintaining systems according to requirements\n\n* Troubleshooting issues and outages\n\n* Ensuring security through access controls, backups and firewalls\n\n\n\n\nWhat you bring:\n\n\n* Relevant experience in an IT Support role\n\n* Bachelor’s Degree or Associate’s Degree\n\n* Familiarity with various operating systems and platforms and managing Saas applications\n\n* Strong customer service skills and the ability to work as a member of a team\n\n* Exceptional knowledge of technical management, information analysis and computer hardware/software systems\n\n* Experience with MDM and remote management\n\n* Familiarity with with cloud provider like AWS, GCP, Azure\n\n* Attention to details, proactivity, adaptability and enthusiasm.\n\n\n\n\nSo if your passion is to make a huge difference in an IT cross organization role - this team is for you!\n\nIf you have reached this point and you are super excited but not sure you check all the boxes - we still want to speak with you! Your passion is priceless. Other things can be learned.\n\nThis position requires access to technology that is controlled under U.S. export control laws and regulations. Accordingly, this position is restricted to U.S. citizens, permanent residents and protected individuals unless and until any required licenses are obtained.\n\nTomorrow.io is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Tomorrow.io participates in the E-Verify program in all US states, as required by law.\n\nAt Tomorrow.io we have established a workplace culture that values fairness and equal opportunities and we believe it is crucial for fostering a positive and productive environment. Regularly reviewing and adjusting pay practices to align with legitimate drivers of pay, such as job level, geographic location, and performance, demonstrates a commitment to maintaining equity within the organization.This commitment to ongoing assessment and improvement is key to creating a workplace that is not only diverse and inclusive but also fair and just. Anticipated salary range for this role is $80k-$120k subject to local market and candidates skills and experience. Comprehensive health benefits, unlimited paid time off and other benefits included. Relocation assistance may be offered/available for certain roles.\n\nTomorrow.io is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected]\n\n_____________________________________________________________________________\n\nAbout Tomorrow.io:\n\nTomorrow.io is helping Countries, Businesses and Individuals better manage their Climate Security Challenges. Fully customizable to any industry impacted by the weather, customers around the world including Uber, Delta, Ford, National Grid and more use Tomorrow.io to dramatically improve operational efficiency. Tomorrow.io was built from the ground up to help teams predict the business impact of weather, streamline team communication and action plans, improve productivity, and optimize profit margins.\n\nSpace: In case you have not heard, we are also going to space with our Operation Tomorrow Space initiative. We are building the first-of-its-kind proprietary satellites equipped with radar, and launching them into space to improve weather forecasting technology for everyone on Earth. \n\nEthos: Our ethos guides us in everything we do - The people of Tomorrow are here to make an impact, they show true grit, and always put people first.\n\nHow we roll: We believe that magic happens when people work together. The People of Tomorrow take ownership with a bias for action. We believe in transparency and directness, putting work before ego, and empathy. The People of Tomorrow have a can-do attitude, are resilient, and curious. They are growth oriented, value people striving to be experts, and love to have fun. Here, your success is achieved by your impact and deliveries and not by the hours you put in. We have flexible hours and unlimited vacation days policy. The People of Tomorrow show empathy, mutual respect and work as one diverse team. We grow fast and move faster but we always see people first. Each person has their own career growth path for we believe that the only way for the company to grow is if you grow. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Design, SaaS and Cloud jobs that are similar:\n\n
$70,000 — $150,000/year\n
\n\n#Location\nGolden, Colorado, United States
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When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Forte Labs is hiring a Remote Customer Success Manager
As a Customer Success Manager, you will lead the effort in promoting our end-to-end platform solutions, with a focus on ensuring successful adoption and value realization for all of our customers. You enjoy the challenge of cross-team collaboration and will work alongside our Go-to-Market and Product teams to unify the customer experience. Most importantly, you will own the relationships of our most valuable enterprise customers.\n\nRequirements\nIn this role, you will...\n\n\n* Manage a portfolio of enterprise customers. \n\n* Serve as an expert and trusted advisor of the Forte Platform, Products and Services.\n\n* Understand business needs and requirements of our partners and recommend solutions utilizing Forte technologies.\n\n* Ensure successful onboarding and measure your success with timely product launches from customers.\n\n* Champion our customers, voice concerns, and organize customer feedback to deliver to the appropriate teams.\n\n* Partner with cross-functional teams to problem-solve complex business challenges in a highly dynamic, fast-paced environment.\n\n* Contribute to the success of initiatives that have organization-wide impact, for example; working with internal business units to drive operational effectiveness.\n\n* Share best practices with customers as it relates to blockchain or compliance in the Web3 space.\n\n\n\n\nQualifications\nTo be successful in this role, you bring:\n\n\n* +5 years managing customers in an enterprise SaaS business in a Customer Success or Account Management role.\n\n* Experience with managing enterprise customers and stakeholders at all levels.\n\n* An advanced understanding of software and game development, along with the tools and services in the space.\n\n* Experience working with cross functional teams to communicate effectively the needs of customers.\n\n* An ability to consistently meet timelines, and operate from a sense of urgency, even through ambiguity or changing business needs.\n\n* High-growth or early-stage startup experience.\n\n\n\n\nBonus if you also have\n\n\n* Experience with the fundamentals of blockchain technology, developer platforms, game design, and / or token economics\n\n* Ability to gain buy-in and influence change, including with executives and challenging audiences\n\n* Experience with enterprise partnerships and/or business development\n\n* Educational background and/or degrees in STEM\n\n\n\n\n----\nAbout Forte\nAt Forte, we are harnessing the power of blockchain to unlock richer economies, experiences, and ownership for players Our end-to-end platform enables the emergence of community economics, a system where the interests of game developers and players are aligned, leading to healthier, sustainable game communities. We imagine an ecosystem that enables people globally to have property rights for digital goods, makes it easy for anyone in the world to create and join economic organizations and, over time, build open systems with open protocols.\n \n\nForte is committed to providing equal employment opportunities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected status in accordance with all applicable federal, state, and local laws.\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS and Web3 jobs that are similar:\n\n
$75,000 — $165,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nWorldwide
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
ActiveCampaign is hiring a Remote Regional Marketing Manager
\nWe are looking for a passionate and results-oriented Regional Marketing Manager to lead our marketing efforts in Brazil. You will be responsible for developing and executing a comprehensive marketing strategy to drive brand awareness, lead generation, and customer acquisition in this dynamic and growing market.\n\n\n\n\n\nWhat your day could consist of: \n* Develop and execute a regional marketing strategy that aligns with ActiveCampaign's overall marketing goals, considering the unique needs of the Brazilian market\n* Conduct market research and competitor analysis to identify opportunities and develop competitive differentiation strategies, specifically highlighting ActiveCampaign's strengths in marketing automation and sales engagement\n* Manage all aspects of the marketing budget for Brazil, including digital marketing campaigns, events, and content creation\n* Oversee lead generation activities and work closely with the sales team to ensure a smooth funnel from lead nurturing to customer acquisition\n* Develop and manage relationships with key media outlets and influencers in Brazil\n* Foster a strong brand presence in Brazil through online and offline marketing channels\n* Track and analyze marketing campaign performance and make data-driven decisions for optimization\n* Marketing Events\n\n\n\nWhat is needed:\n* Minimum 5+ years of experience in B2B marketing, preferably with a focus on SaaS companies\n* Proven track record of developing and executing successful marketing campaigns\n* Strong understanding of digital marketing channels (SEO, SEM, social media marketing, email marketing, etc.)\n* Experience with marketing automation platforms is a plus\n* Fluency in Portuguese and English\n* Understanding of the Brazilian business landscape and marketing trends\n* Strong analytical and problem-solving skills\n* Excellent communication and interpersonal skills\n\n\n\n\n\nAbout ActiveCampaign:\nActiveCampaign helps small teams power big businesses with the must-have platform for intelligent marketing automation. Customers from over 170 countries depend on ActiveCampaign’s mix of pre-built automations and integrations (including Facebook, Google, WordPress, Salesforce, Shopify, and Square) to power personalized marketing, transactional emails, and one-to-one CRM interactions throughout the customer lifecycle. \n\n\nAs a global multicultural company, we are proud of our inclusive culture which embraces diverse voices, backgrounds, and perspectives. We don’t just celebrate our differences, we believe our diversity is what empowers our innovation and success. You can find out more about our DEI initiatives here. \n\n\nActiveCampaign holds the highest customer satisfaction rating among Marketing Automation, E-Commerce Personalization, Landing Page Builders, and CRM solutions on G2.com and is one of only a handful of software solutions with over 10,000 positive reviews. ActiveCampaign has also been named the Top Rated Email Marketing Software on TrustRadius. Learn more and start your free trial at ActiveCampaign.com.\n\n\nPerks and benefits:\nAt ActiveCampaign, we prioritize employees’ well-being and professional growth by cultivating a culture centered on collaboration and innovation. When you join our team, you’ll not only have the opportunity to make a significant impact, but also enjoy a range of benefits tailored to support your personal and career development. \n\n\nHere are some of the benefits we offer:\n-Comprehensive medical and dental benefits paid 100% by ActiveCampaign for you and your dependents\n-Complimentary access to mental health resources through Calm and TELUS Health EAP\n-Generous paid time off and leave of absence options\n-Meal vouchers through Swile for office lunches and a home office stipend to cover at-home workspace expenses\n-Focus Wednesdays, where we dedicate one full day to no internal meetings and no interruptions \n-Access to professional development resources through platforms like Hone and Udemy\n-Baby swag for every baby born and/or adopted - we love to see our AC family grow!\n-After five years of service, you’ll be eligible for a four-week paid sabbatical leave, accompanied by a sabbatical leave bonus\n\n\nActiveCampaign is an equal opportunity employer. We recruit, hire, pay, grow and promote no matter of gender, race, color, sexual orientation, religion, age, protected veteran status, physical and mental abilities, or any other identities protected by law. \n\n\nOur Employee Resource Groups (ERGs) strive to foster a diverse inclusive environment by supporting each other, building a strong sense of belonging, and creating opportunities for mentorship and professional growth for their members. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, Marketing and Sales jobs that are similar:\n\n
$60,000 — $110,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nBrazil
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Luxury Presence is hiring a Remote Senior Site Reliability Engineer
\nAbout Us\nLuxury Presence is the fastest-growing digital platform for real estate agents, teams, and brokerages. Our award-winning real estate websites, modern marketing solutions, and AI-powered mobile platform help agents attract more business, work more efficiently, and serve their clients. Since launching in 2016, Luxury Presence has been trusted by more than 11,000 real estate professionals, including over 20 Wall Street Journal Top 100 agents.\n\n\nPosition\nTeam: Engineering / Infrastructure\nTitle: Sr. Site Reliability Engineer\nLocation: Latin America, Remote\n\n\nWho is the Infrastructure Squad?\nThe infrastructure squad (internally known as SWAT Squad) is responsible for all cloud resources' reliability, scalability, and performance. We provide the foundation upon which Luxury Presence’s products are built. SREs lead the design, operation, and maintenance of our AWS cloud infrastructure, while also offering Engineering teams valuable frameworks, pipelines, and tooling to streamline production application design, deployment, and management.\n\n\nWhat will you do as a Sr. Site Reliability Engineer (SRE)?\nAs an SRE, your role will involve collaborating with Infrastructure and Product Delivery teams, utilizing tooling and automation to enhance our Kubernetes clusters' readiness, improve observability, scale the system, optimize performance, and promote operational excellence practices.\n\n\n• Identify and lead strategic initiatives that streamline platform operations, optimize platform performance, and improve system health.\n• Design, build, test and maintain scalable and reliable infrastructure that supports workloads for all other teams.\n• Manage and optimize Kubernetes clusters on AWS, ensuring high availability, scalability, and efficient resource utilization.\n• Automate application deployments, continuous delivery, and monitoring changes to Kubernetes manifests using ArgoCD.\n• Continuously improve our GitOps foundation with IaC tools like Terraform and Crossplane.\n• Improve monitoring and observability to gain better insights into the platform's health, performance, and potential issues.\n• Assist in the resolution of incidents, identifying root causes, and ensuring timely responses to critical issues affecting the platform.\n• Analyze and optimize system performance, identifying and resolving bottlenecks in applications or infrastructure components.\n• Develop and maintain automation scripts, tools, and workflows to streamline tasks and enhance efficiency.\n• Document configurations, processes, and best practices, and sharing knowledge with the Engineering team to foster collaboration and learning.\n• Ensure the platform adheres to security best practices and compliance requirements. Implementing necessary measures.\n\n\n\nSkills And Qualifications:\n* 6+ years of professional combined experience as a Software Engineer and SRE.\n* 3 years minimum of professional experience as SRE or DevOps Engineer.\n* Expert-level knowledge in containerized environments for production workloads utilizing Kubernetes or similar container orchestration systems.\n* MUST have working experience with cloud-native infrastructure such as AWS or GCP (ideally AWS). \n* MUST understand AWS VPC, subnets, Network ACLs, Security Groups, IAM Role, EKS.\n* Experience configuring Kubernetes RBAC Authorization, Ingress controller, ServiceAccount, and AWS role annotations.\n* Experience in automating releases, continuous integration/delivery systems, and relevant tools (e.g., Jenkins, CircleCI, Github Actions, GitlabCI, etc.)\n* Experience with infrastructure as code (ideally Terraform or Crossplane)\n* Professional Experience with monitoring, observability systems such as Datadog and Prometheus.\n* Ability to triage and resolve incidents, and lead incident investigations\n* Professional experience with security practices, credential rotations, secrets management systems (ideally Vault).\n* Hands-on experience setting up log aggregators such as Fluentbit, FluentD, or LogStash. Experience setting up platforms like ELK stack or hybrids is a plus.\n* Working knowledge of GitOps, FluxCD, or ArgoCD is a plus\n* Building a Kubernetes Operator is a plus.\n\n\n\nOur Technology Stack:\n* Terraform / ArgoCD / Crossplane.io for resources management.\n* AWS as our Cloud Provider.\n* Kubernetes through AWS EKS as our container orchestrator.\n* Argo Events and Argo Workflows for internal pipelines.\n* Vault project for secrets and password management.\n* Prometheus and Datadog\n\n\n\n\n\nWho we are: Luxury Presence is the real estate industry's most powerful marketing platform, providing award winning websites and cutting edge tech to the world’s top agents.\n \nFounded in 2016 by Stanford Business School alumni Malte Kramer, Luxury Presence currently serves over 9,000 clients in the U.S. and Canada with its SaaS model — including over 20 of the top 100 WSJ real estate agents and teams. In addition, Luxury Presence is the official website partner to some of the industry's most powerful brokerages.\n \nThe Los Angeles-based SaaS company raised $25.9 million for its Series B round and recently announced $19.2M Series B-1. Bessemer Venture Partners led the round alongside fellow existing investors Toba Capital and Switch Ventures. Former Dallas Mavericks basketball player Dirk Nowitzki also participated in the round, along with other angel investors. \n \nIts solutions include stunning website design, an engaging home search tool, an agent-to-agent listing referral network, powerful content & SEO strategies, expert-lead social media management, and digital advertising for lead generation. In 2020, Luxury Presence was recognized as a Best Place to Work by BuiltinLA and by Inc. as the 322nd fastest growing private company in America and then again in 2021 — LP ranked 598th. \n \nLuxury Presence is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, DevOps, Cloud, SEO, Mobile, Senior, Marketing and Engineer jobs that are similar:\n\n
$65,000 — $110,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
BitPay is hiring a Remote Senior Customer Success Specialist
\nBitPay is building blockchain payment technology that is transforming how businesses and people send, receive, and store money. We are the leading crypto merchant processor globally and are looking for a talented Senior Customer Success Specialist to join us! \n\nWe are seeking a highly motivated Senior Customer Success Specialist who will work on a small support team with a focus on monitoring and answering technical inquiries from clients. This remote role is responsible for learning a broad spectrum of knowledge of all the BitPay product offerings, and answering Tier-1 and Tier-2 issues. The ideal candidate is a good problem solver, someone who is self-sufficient and good at researching solutions, an effective communicator in both written and spoken English, and someone who enjoys learning new things and working in an open, fast-paced environment.\n\nJob Description: \n\n\n* Learn all areas of the BitPay product offering in order to be able to provide intermediate-level support to customers and internal partners\n\n* Ensure customers are provided with prompt, courteous, and accurate service in all areas of their cryptocurrency payment processing, prepaid card, payouts, and wallet needs\n\n* Escalate issues as needed to our product and development teams\n\n* Provide support on escalated issues from other Customer Success Team specialists\n\n* Build and maintain relationships with customers through efficient handling of issues\n\n* Monitor a high-volume support queue and solve support tickets meeting or exceeding the established productivity metrics\n\n* Handle other customer-facing work as assigned, such as processing customer identification documents or authoring support documentation\n\n* Other duties as assigned\n\n\n\n\nRequirements: \n\n\n* 5+ years of technical or financial services customer support experience, SaaS environment preferred\n\n* Degree in Information Systems/Business-related field or equivalent work experience\n\n* A passion for delivering an exceptional customer experience \n\n* Excellent verbal and written communication skills in English\n\n* Excellent analytical, critical thinking, problem solving, and time management skills\n\n* Familiarity with IT tools and programming languages (Unix-based or equivalent command line experience) and with Zendesk is a plus! \n\n* Experience working at crypto or fintech company is highly desirable\n\n* Must enjoy working through complex issues and finding permanent solutions to eliminate future problems\n\n* Willingness to dig in and figure things out\n\n\n \nWhat We Offer:\n\n\n* Collaborate with a team of intelligent, enthusiastic individuals.\n\n* Thrive in a rapidly expanding crypto company with global reach, where your contributions make a tangible impact.\n\n* Work remote with a generous vacation policy, including the opportunity to take a sabbatical and select your own holidays.\n\n* Access to continuous learning and development opportunities, supported by professional development reimbursement.\n\n* Competitive salary package with comprehensive benefits, including fully covered medical and dental plans. We also offer telemedicine, life insurance, disability insurance, vision coverage, 401k, travel assistance, and more.\n\n* Option to receive payment in cryptocurrency, along with a crypto match program.\n\n* Stock option awards available to all employees.\n\n* Home office allowance, reimbursement for internet/cell expenses, complimentary Amazon Prime and Spotify subscriptions.\n\n\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, Crypto, Travel and Senior jobs that are similar:\n\n
$75,000 — $150,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nWorldwide
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
treble.ai is hiring a Remote Trilingual Customer Success Manager New Products
\nAbout the Company\nAt treble.ai, we are developing software to help companies create effective sales and marketing campaigns using WhatsApp. Currently, we are profitable and have a small but growing marketing team. We have hundreds of customers and our product is used to send over 10 million marketing campaigns per month. We’ve raised USD $17M+, including a Series A in 2022 led by Tiger Global Management and Maya Capital. We’re proud to build great products in LATAM, from LATAM.\n\n\nAbout The Role\nAs a Customer Success Manager, you will be responsible for managing a portfolio of clients in the post-implementation stage. Your main role will be to ensure the product delivers on and exceeds the value propositions that we promised at the point of sale. We believe that strong relationships with customers are rooted in a deep understanding of their pains and the potential that our product and team have to solve them. \n\n\nImportant: To be considered for this role, you must be fluent in Portuguese, English, and Spanish, and live in Brazil, Mexico or Colombia \n\n\n\nWhat You'll Do\n* Become an expert on the treble.ai platform and WhatsApp as a growth channel\n* Use creative problem solving to help customers reach their business goals and maximize the value of the product\n* Seek growth opportunities and manage up-sells, renegotiations, contract upgrades, cross-sells, and renewals; mitigate churn in your portfolio.\n* Stay close to an array of real-time and long-term metrics that are related to customer happiness\n* Proactively capture prospect and customer feedback to drive product and platform roadmap development\n* Share inspirational use cases and customer stories to help your portfolio reimagine how they use WhatsApp\n* Manage three kinds of meetings with customers:One-on-One Meetings: Building Relationships and Showcasing Expertise. Pipeline Meetings: Analyzing Strategies and Revenue Operations. Board Meetings: Strategic Discussions and Future Planning.\n\n\n\n\nYou…\n* Have 2+ years a customer success manager for a SaaS product.\n* Experience at an early stage startup (MUST)\n* Have a history of achievement in past roles, at school, and in your personal pursuits.\n* Have exceptional communication skills, both written and verbal, and an ability to make your audience feel valued.\n* Are, by nature, focused on continuous improvement and always open to feedback.\n* Are comfortable working independently, but know when to escalate and collaborate.\n* Have the desire and commitment to help us achieve our company goals and vision for the future.\n* Value diversity, inclusion, belonging, and respect - with colleagues and customers alike.\n* Bring your creative mind to the table and always think outside-the-box. \n* Know that sometimes the best way to learn something is to just pick up the phone and call.\n\n\n\nBonus Points For\n* Experience with WhatsApp API and marketing automation\n* Familiarity with sales tools and CRM systems to manage sales activities and pipelines\n* Proven success in expanding business in new territories and markets\n* Proficiency in Spanish\n\n\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, API, Marketing and Sales jobs that are similar:\n\n
$55,000 — $100,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nMexico City
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nBenefits: Candidly is remote by design with benefits that support our people's physical, financial and emotional wellbeing. We offer comprehensive medical, dental and vision plans, 401(k), financial wellness, behavioral health and employee lifestyle support programs, life and disability insurance, parental benefits, student loan repayment program and paid time off including 16 hours volunteer time off.\n\n \n\nLocation: Candidly works remotely by design. There is no physical office building.\n\n \n\nJob Description\n\n\n* Defining and evolving the vision, roadmap, and impact for the client platform. We are on a mission to provide a friction-free experience for our clients throughout their journey with us!\n\n* Partner with other cross functional teams and work directly with clients to ensure the product vision is aligned with their needs. \n\n* Help evolve our product culture, discipline, and practices.\n\n* Lead brief/specifications/tickets to get started on new projects.\n\n* Participate in all aspects of our product development lifecycle from discovery, research, user journeys, sprint ceremonies, feedback from support/customer success, to building with engineering, and shipping features often and iteratively.\n\n* Analyze and create KPI dashboards, and gain meaningful insights to drive successful iterations and identify opportunities.\n\n* Test upcoming releases, bug scrub, and prioritize the backlog.\n\n* Live in JIRA and break down projects into executable phases/tasks with engineering.\n\n* Coordinate on the release management on testing and rollout plans.\n\n* Communicate across teams regarding the status of projects and post-launch results.\n\n* Competitive analysis and feature breakdowns.\n\n* Collaborate with Sales on new opportunities and advise on new client engagement.\n\n* Do something that you haven't done before and have fun learning a new skill.\n\n\n\n\nWhat we’re looking for\n\n\n* 4+ years’ experience working as a Product Manager in a B2C or B2B SaaS software company with Bachelor’s degree or equivalent of related experience. \n\n* Demonstrable experience driving growth with B2B platforms with launching & iterating on successful products.\n\n* Ability to leveraging research and data to create hypotheses into solutions and outcomes.\n\n* Work with sales and marketing on the go-to-market strategy, helping them understand the product positioning, key benefits, and target customers.\n\n* Open mind and flexibility, new approaches and information are opportunities to evolve original spec into a better experience.\n\n* You are pragmatic and decisive with product development decisions in the context of business realities.\n\n* Acts as an owner and strives to make it better regardless of current role.\n\n* Passion to innovate and invent tomorrow, we are building the future of financial wellness and dare to dream big!\n\n* Self-motivated, does not seek perfection but makes improvements to our products, company, and way we work.\n\n* Expertise in FinTech especially within financial wellness.\n\n* Experience with A/B testing, funnel & conversion analysis tools.\n\n\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Design, SaaS, Testing, Marketing and Sales jobs that are similar:\n\n
$70,000 — $100,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Farmer's Business Network, Inc. is hiring a Remote Sales Development Representative US
\nCompany Overview \n\nFarmers Business Network (FBN) is on a mission to power the prosperity of family farmers and rural communities around the world, transforming how the world farms with an integrated, technology-enabled agricultural platform.\n\nWe offer high ROI farm inputs, fintech and sustainability products and services powered by network data, and farm-tested insights from our global farmer community. Our platform helps FBN members make confident decisions to ensure the economic viability of their farms, while also empowering them to be a part of the solution as the global community confronts its most pressing issues: providing food security for a growing population, transitioning to more sustainable agriculture, and responding to climate change.\n\nWe are a dynamic, innovative, and mission-driven AgTech company that offers competitive compensation and benefits as well as boundless career mobility. We are backed by top investors, including Fidelity, ADM, Google Ventures, Kleiner Perkins, DBL Partners, T Rowe Price and Temasek. We have been featured in these articles by the Wall Street Journal and Forbes, and were also named "One of the 50 Most Innovative Companies in the World" by Fast Company Magazine.\n\nPosition Summary\n\nThe Sales Development Representative position is a sales role directly responsible for facilitating qualification of non-member and FBN members to the FBN platform for various business lines including; crop protection, seed, livestock, and financial services. This position requires a self-starter who can independently prioritize a sales/execution process involving multiple business objectives and product lines. We are looking for a career minded individual looking to grow their career with multiple advancement opportunities. As a Sales Development Representative, you will be expected to:\n\n \n\nResponsibilities \n\n\n* Place outbound calls to farmers to learn about their operations and identify ways that FBN’s crop protection, seed, livestock, and finance offerings could benefit the farmers operation or create a positive ROI.\n\n* Execute prospecting activities focused on qualifying farmers for a variety of FBN commercial products and follow through with the appropriate sales process.\n\n* Independently prioritize your day-to-day execution of the sales of FBN’s services\n\n* Fluently understand and communicate information about crop protection, seed, livestock and finance programs.\n\n* Independently qualify leads for sales of multiple product lines, prioritize your sales pipeline, and conduct research on industry and regional market characteristics.\n\n* Develop your own sales playbook for overcoming objections when discussing crop protection, seed, livestock and finance products.\n\n* Use Salesforce and other SaaS tools to manage, prioritize, and document all interactions and sales processes with farmers\n\n* Proactively provide and seek peer feedback to improve individual and team performance\n\n* Demonstrate continued proficiency in communicating our diverse set of service offerings including an understanding of services.\n\n\n\n\nMinimum Qualifications\n\n\n* Bachelor's Degree or 2 years of equivalent experience\n\n* Passionate about agriculture and farming; a desire to put the farmer first\n\n* Proven ability to excel in a self-guided work environment\n\n* Comfortable using and explaining technology products/services\n\n* A willingness to work in a fast-paced, competitive environment where sales achievement will be directly rewarded\n\n* Comfortable working in a remote environment\n\n\n\n\nPreferred Qualifications \n\n\n* Bachelor’s Degree and 2+ years sales experience with a strong preference in an Ag sales role, with top tier results\n\n* Demonstrated ability to consistently meet or exceed defined sales goals\n\n* Demonstrated aptitude for excellence in competitive environments\n\n\n\n\nCharacteristics\n\n\n* The successful applicant will be:\n\n\n\n* Driven \n\n* Self Motivated\n\n* Attentive Listener\n\n* Conversationalist\n\n* Problem Solver\n\n\n\n\n\n\n\n\n\n\n\n\nTo understand the physical demands of this job, please click this link and refer to Template B.\n \nThe following represents FBN's reasonable estimate of the US national average base salary range for this role based on market data and placement of internal employees: $22/hour. This salary range may vary based on geography and the higher cost of labor in some metropolitan areas. \n \nBeyond Base Pay, FBN also offers all full-time/permanent employees competitive total compensation packages that include equity compensation, paid holidays plus an additional floating holiday, work flexibility including paid time off and remote work if your role is eligible, parental leave, benefits including but not limited to: medical, dental, vision, wellbeing, short & long term disability, life insurance, 401k, HSA employer contributions, and more.\n \n\n\n\n\n\n\n\nFBN is proud to be an equal opportunity employer that is committed to diversity and inclusion in the workplace. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. FBN considers qualified applicants with criminal histories, consistent with applicable federal, state and local law.\n \n\nWe participate in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program here.\n \n\nFBN is also committed to providing reasonable accommodations to the known limitations for qualified applicants with disabilities and disabled veterans in our job application process. If you need assistance to complete this form or participate in an interview, please let us know.\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, Finance and Sales jobs that are similar:\n\n
$70,000 — $120,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nChicago, Illinois, United States
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Luxury Presence is hiring a Remote Senior Mobile QA Engineer LATAM
\nAbout Us\n\n\nLuxury Presence is the fastest-growing digital platform for agents, teams, and brokerages. Our award-winning real estate websites, modern marketing solutions, and AI-powered mobile platform help agents attract more business, work more efficiently, and serve our clients. Since launching in 2016, Luxury Presence has been trusted by more than 10,000 real estate professionals, including over 20 Wall Street Journal Top 100 agents.\n\n\nWe are seeking an experienced and proactive Senior Manual QA Engineer to join our dynamic team and take charge of ensuring the quality and reliability of our mobile applications.\n\n\nAs the sole QA in the Polaris group, you will have the unique opportunity to grow both in your career and your automation skills, while championing the quality initiatives within our engineering team.\n\n\nTitle: Mobile QA Engineer\nLocation: Latin America, Remote\n\n\nWhat is the Polaris group?\nOur mission is to empower real estate agents and buyers to help them collaborate in their search for a new home.\n\n\nWe are building the Presence Copilot, a personal assistant powered by AI to provide agents with the most up-to-date information on the go and consolidate information about their clients while engaging them in a search of buying a new home.\n\n\nOur main tech stack is an iOS React Native application with an Android version for the end of 2024. We are currently in closed beta and validating the app with our waitlist client.\n\n\n\nWhat you will do as a Mobile Automation Engineer:\n* Independently verify and sign off on production releases and hotfixes, ensuring the highest quality of our mobile application deployments.\n* Develop comprehensive test plans and devise a systematic approach for the execution and upkeep of these plans.\n* Collaborate with engineering teams to validate their work, progressively leading and educating team members on enhancing their QA processes.\n* Manage the process of documenting bugs discovered during bug bashes, creating detailed tickets with reproduction steps, and coordinating with engineers for additional information when necessary.\n* Act as the "automation champion," facilitating continuous improvement of current automation practices and advocating for testing advancements.\n* Closely monitor application performance metrics such as loading time, response speed, and UI consistency, and take responsibility for maintaining elite performance standards.\n* Maintain a deep understanding of end-to-end (E2E) tests, including regular monitoring of live runs and troubleshooting issues on Mac test machines as they arise.\n* Acquire and maintain proficiency with automation tools, such as Maestro, overseeing the current testing pipeline, and addressing flaky tests to ensure high reliability.\n\n\n\nOur Technology Stack:\n* Maestro / GitHub Actions and CircleCI\n* React Native / Expo / GraphQL / Apollo \n* Node / Typescript\n\n\n\nSkills And Qualifications:\n* 5+ years of full-time experience as a QA Analyst, either in manual testing or test automation.\n* Demonstrated experience in leading QA initiatives within a professional setting.\n* Proficiency in (or at least familiarity with) automation tools used in testing across multiple devices and browsers.\n* Exceptional communication skills with the ability to effectively articulate ideas, facilitate knowledge sharing, and engage with colleagues at all levels.\n* Curiosity and an eagerness to learn, with a passion for diving into new challenges and swiftly providing value.\n\n\n\nNice to haves:\n* Experience with mobile E2E test automation tools for React Native (we use Maestro).\n* Experience with testing consumer products\n* Experience with mobile testing (Either manual or automation)\n\n\n\n\n\nWho we are: Luxury Presence is the real estate industry's most powerful marketing platform, providing award winning websites and cutting edge tech to the world’s top agents.\n \nFounded in 2016 by Stanford Business School alumni Malte Kramer, Luxury Presence currently serves over 9,000 clients in the U.S. and Canada with its SaaS model — including over 20 of the top 100 WSJ real estate agents and teams. In addition, Luxury Presence is the official website partner to some of the industry's most powerful brokerages.\n \nThe Los Angeles-based SaaS company raised $25.9 million for its Series B round and recently announced $19.2M Series B-1. Bessemer Venture Partners led the round alongside fellow existing investors Toba Capital and Switch Ventures. Former Dallas Mavericks basketball player Dirk Nowitzki also participated in the round, along with other angel investors. \n \nIts solutions include stunning website design, an engaging home search tool, an agent-to-agent listing referral network, powerful content & SEO strategies, expert-lead social media management, and digital advertising for lead generation. In 2020, Luxury Presence was recognized as a Best Place to Work by BuiltinLA and by Inc. as the 322nd fastest growing private company in America and then again in 2021 — LP ranked 598th. \n \nLuxury Presence is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, React, GraphQL, Testing, SEO, Mobile, Senior, Marketing, Android and Engineer jobs that are similar:\n\n
$62,500 — $110,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Arize AI is hiring a Remote Senior Fullstack Engineer
The Opportunity\n\nAI is rapidly changing the world. From processing job applications and credit decisions, to RAG-based chatbots, to making content recommendations and helping researchers analyze genetic markers at scale -- many aspects of our daily lives are touched by machine learned systems in some way. \n\nArize is the leading machine learning observability platform to help ML teams discover issues, diagnose problems, and improve the results of machine learning models. We are here to build world class software that helps make AI work better.\nThe Team\n\nOur Fullstack engineering team is responsible for building highly robust, yet seamless features, to Arize AI’s main product offering. These teams bring complex ML and LLM workflows to life by allowing a variety of clients / end users to interpret, visualize, and monitor the performance of their AI and ML models, pre and post production. Our Frontend and Fullstack Engineers are tasked with creating easy-to-use data visualization and observability experiences, in close collaboration with our Product, Design, and Platform Engineering teams.\n\nWhat You’ll Do\n\n\n* Write maintainable, scalable server-side Javascript for a real-time SaaS application\n\n* Design domain / object models and work with analytical data stores to create critical MLOps functionality.\n\n* Design and build out performant and reusable react components that will be used throughout the application.\n\n* Participate in or lead architectural decisions for new and existing features in collaboration with product, design and our backend teams. \n\n* Contribute to design & code reviews and technical documentation.\n\n\n\n\nWhat We’re Looking For\n\n\n* 5+ years of frontend experience working on external user-facing UI’s - preferably in React\n\n* Strong understanding and expertise building with client-side Javascript.\n\n* Experience building responsive web designs using CSS, HTML. \n\n* Previous experience debugging complex systems in a team environment.\n\n* Strong knowledge of optimizing for performance on large-scale, high-volume systems.\n\n* Strong sense of product ownership in order to push features over the line.\n\n* Passion for creating beautiful UX design with the end user in mind.\n\n* A good teammate, someone who sees supporting their team as a core part of the job.\n\n\n\n\nBonus Points, But Not Required\n\n\n* Experience working with GraphQl or a comparable API technology.\n\n* Experience working with ML, analytics, data science or data visualization products.\n\n* Previous experience working in a startup or pre-IPO environment.\n\n\n\n\nThe estimated annual salary for this role is between $125,000 - $225,000, plus a competitive equity package. Actual compensation is determined based upon a variety of job related factors that may include: transferable work experience, skill sets, and qualifications. Total compensation also includes a comprehensive benefit package, including: medical, dental, vision, 401(k) plan, unlimited paid time off, generous parental leave plan, and others for mental and wellness support.\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Design, SaaS, React, GraphQL, JavaScript, API, Senior, Engineer and Backend jobs that are similar:\n\n
$70,000 — $110,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nBerkeley, California, United States
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Arize AI is hiring a Remote Senior Backend Engineer
The Opportunity\n\nAI is rapidly changing the world. From processing job applications and credit decisions, to making content recommendations and helping researchers analyze genetic markers at scale -- many aspects of our daily lives are touched by machine learned systems in some way. \n\nArize is the leading machine learning observability platform to help ML teams discover issues, diagnose problems, and improve the results of machine learning models. In short: we are here to build world class software that helps make AI work better. \nThe Team\n\nOur Backend Engineering team builds all of the highly scalable distributed services that power Arize’s ML observability platform. The expectation and scope of every individual on this team is high, whether it’s finding the most efficient way to compute model evaluation metrics across billions of data points, or designing the next generation of our OLAP database architecture, or researching and implementing the latest dimensionality reduction techniques – you will never lack a technical challenge.\n\nBeing the team that is part of driving core innovation at Arize, you will have a material impact on the company’s ultimate success in this highly technical space. You’ll not only be able to contribute to projects, but also inform the team culture, structure, and practices as we scale.\n\nWhat You’ll Do\n\n\nWrite maintainable, scalable performant Go.\n\nBuild high volume and highly available analytics systems.\n\nDesign and build APIs specific to our customers’ ML workflows.\n\nPrototype, optimize, and maintain scalable backend services that power Arize core platform.\n\nExtend, and contribute back to, open source OLAP databases and distributed message queue frameworks.\n\nResearch and implement cutting edge visualization & dimensionality reduction algorithms in a distributed environment.\n\nProvide guidance and mentorship to other engineers on the team while also leading projects end-to-end.\n\nPartner with our design, product, and fullstack teams in order to enhance and expand our product roadmap.\n\n\n\n\nWhat We’re Looking For\n\n\n5+ years of experience working with high performant backend systems\n\nStrong experience writing Go, Python, Java, or similar server programming languages\n\nStrong experience writing concurrent and distributed programs.\n\nKnowledge working with public clouds & container orchestration - AWS, GCP, Azure, Kubernetes, etc.\n\n* Experience building and operating highly complex SaaS platforms / systems.\n\n* Proven experience leading and/or significantly contributing to end-to-end large scale projects.\n\n\n\n\nBonus Points, But Not Required\n\n\nPrior experience working in a start up enviornment\n\nWorking knowledge of Machine Learning and/or Data Science\n\n\n\n\nThe estimated annual salary for this role is between $125,000 - $225,000, plus a competitive equity package. Actual compensation is determined based upon a variety of job related factors that may include: transferable work experience, skill sets, and qualifications. Total compensation also includes a comprehensive benefit package, including: medical, dental, vision, 401(k) plan, unlimited paid time off, generous parental leave plan, and others for mental and wellness support.\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, Senior, Engineer and Backend jobs that are similar:\n\n
$75,000 — $120,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nBerkeley, California, United States
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Skyscrapers is hiring a Remote DevOps Solution Architect
Want to improve Developer Experiences? Are you into Kubernetes, AWS and Cloud Native? Hungry for a high autonomy and room for self-development? This job may be for you.
Full-time · 100% Remote team · HQ in Belgium · Within +/- 4 hours of GMT
What does the job look like?
Together with your other colleagues in the Experts Circle (more on this structure here), you lead in shaping and delivering what we call "opinionated expertise" around SaaS architectures, DevOps and cloud platforms like AWS and Azure. You’ll be working closely with our (future and existing) customers' technical leads, developers and architects. Furthermore your expertise is fed by the research you do, the customer challenges you explore and the solutions you provide, prototype and roll-out. You help shape the developer-platform blueprint that we have, called our ‘Reference Solution’, which is based on AWS/Azure services, Kubernetes and a bunch of open source software.
Existing customers depend on you for sparring, for help with designing and building new services and learning about DevOps and Cloud Native concepts and best practices. Sales will rely on you to help out with finding the right path to a solution, to help make plans and to onboard new SaaS customers. The world will learn from you through workshops and other content.
Depending on your specific skills, expertise and growth ambitions, you will do any combination of the following (we'll figure that out with you):
Create Statements-of-Work and Prepare work backlogs for new projects
Do Proof-of-Concepts, research new platform features and explore exotic use cases for our Reference Solution
Design and shape our Reference Solution on a product management level
Create a roadmap for the team on both technical and strategic levels
Do developer-oriented Kubernetes Workshops, do sparring sessions with developers, guide and support workload migrations
Help debug non-urgent, complex workload issues, and respond to advanced support questions
Help in project planning and guarding technical context within projects
Perform cost optimisation reviews (AWS RI’s, savings plans, sizing and resources allocation, etc.) to maximise cost savings for our customers’ cloud resources
Act as a pre-sales engineer in commercial conversations with customers along with our sales team
Participate in the on-call rotation involving all technical team members. We rotate weekly with a primary-secondary rotation, addressing production issues and 24/7 escalations. At the moment this is organised in a team of 6 colleagues, thus requires you to be on-call 2 out of 6 weeks.
Skills and expertise
You have a consultative/guiding/curious nature
You need to be able to figure out and understand the real WHY behind the needs and tech, and propose the best path forward
Being able to critically analyse customers requirements and requests to propose the best path forward according to cloud-native standards and best practices
Be opinionated on how to do cloud and DevOps things in a SaaS context, but be open to new/different ideas and be able to adjust accordingly
Have great writing and communication skills and the ability to deliver your expertise and solutions in clear ways
AWS experience is a requirement, Azure knowledge is a bonus
Kubernetes experience is a must, specifically conceptual understanding of Kubernetes, its use cases, and operating workloads on it
Experience in consulting or (solutions, application, cloud) architecting is a bonus
The more experience you have in any category that we are active in, the better. This is anything from DevOps practices, (SaaS) cloud and application architectures, containerisation, application and data migrations, etc
Having advanced knowledge in one or more of these areas: security, CI/CD, observability, DR/BC, FinOps, database performance optimisation is definitely a plus
Having an AWS certification, a CNCF certification or any other relevant Cloud/DevOps certification is a plus
About you
Respect, honesty and transparency are important values to us
Excellent writing skills, both for documents and in communication
Take responsibility, personal leadership and ownership in the roles and tasks you carry
Open mindset and willing to give AND receive feedback
A mindset of continuous improvement: for yourself as a person, for the things we do and figure out and for the team you work in
Compensation and benefits
For this role we're looking at a yearly compensation of between € 60K and € 95K, depending on your experience, seniority and location of living. This is the budget if we hire you through a contractor-agreement. Depending on where you live, we can also hire you on our payroll in which case we will work out an equivalent gross salary with benefits.
Check out our hiring pagefor more information on how we determine compensation.
What else do we offer you?
So much! 30 days of vacation, remote working, flexible work-times, personal development through our resident personal coach, conference budget and so on. Too much to list here. Check out the hiring page for details.
Note: we don't provide visa sponsorships and relocations.
Want do know more?
For information on working at Skyscrapers, benefits, hiring process, etc check out the hiring page.
Please mention the word AFFECTIONATE when applying to show you read the job post completely (#RMy4yMS4yMzMuNDE=). This is a feature to avoid fake spam applicants. Companies can search these words to find applicants that read this and instantly see they're human.
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nTitle: Product Manager \n\nDate: 4.12.2024 \n\nFunction: Product \n\nReports to: Principal Product Manager \n\nLocation: US/Remote \n\nPosition Summary:\n\nAs Product Manager, you will be responsible to lead the charge in delivering customer-focused solutions. This position will work closely with customers to spot market opportunities, shape our product portfolio, and outline requirements for engineering. \n\nResponsibilities: \n\n\nProduct Strategy: Shape and share our product vision, ensuring everyone's on the same page. \n\nResearch: Dive into strategic product research, including business cases, market studies, and competitor analysis. \n\nTeam Collaboration: Build strong ties with the engineering, design, sales, customer success, and marketing teams and keep them in the loop on the product plan. \n\nEngaging Customers: Connect with customers and partners to get insights that shape our product roadmap. \n\nData Analysis: Crunch numbers from product usage, customer feedback, and market trends to make smart product decisions. \n\nRequirement Definition: Lead brainstorming sessions to hash out product features, understand our user personas, and define problems our users encounter. \n\nProduct Launches: Align with Product leaders and cross-functional teams on new product launches. \n\nCommunication: Represent our vision and strategy at internal and external events. \n\n\n\n\nSkills and Experience Needed: \n\n\nBachelor's Degree\n\n5+ years of product management experience working in high-performance teams in fast-paced SaaS organizations. \n\nExperience in managing user research projects and collecting and analyzing research data. \n\nWorking with Agile teams to execute the product roadmap. \n\nCustomer-facing skills, experience building sustainable and substantive relationships with customers and partners, and a proven track record of innovating on behalf of customers. \n\nAbility to weigh competing priorities, manage trade-offs, and evaluate opportunistic ideas, driving pragmatic decision-making while clearly focusing on overarching business priorities. \n\nCommunicate clearly and concisely with senior leadership, and tailor your message to the audience. \n\n\n\n\nCompetencies: \n\nAccountability \n\nCreating an Inclusive Environment \n\nAdaptability \n\nCustomer Focus \n\nApplied Learning Decision Making \n\nBusiness Acumen Initiating Action \n\nCollaboration \n\nPlanning & Organizing \n\nTechnical/Professional Knowledge/Skill \n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, Senior, Marketing and Non Tech jobs that are similar:\n\n
$67,500 — $110,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nIndianapolis, Indiana, United States
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Crowdbotics is hiring a Remote Enterprise Account Executive
\nAs an Enterprise Account Executive at Crowdbotics, you will play a crucial role in driving business growth by cultivating and expanding relationships with our clients. You will be responsible for managing key accounts in the fortune 100, understanding their unique needs, and ensuring the successful delivery of Crowdbotics' solutions. This role requires a strategic thinker with strong communication skills, a deep understanding of the software development industry, and a proven track record of successfully managing client relationships.\n\nResponsibilities:\n\n\n* SaaS Sales Experience: The candidate should have a solid background in selling SaaS solutions, ideally within the technology sector. They should be familiar with the SaaS sales cycle, subscription-based pricing models, and strategies for driving customer adoption and retention.\n\n* Technical Acumen: Given the nature of the role, the candidate should have strong technical knowledge and the ability to understand complex software solutions and software development lifecycle. This includes understanding the technical architecture of the SaaS product they are selling, as well as being able to communicate its value proposition effectively to technical and non-technical stakeholders alike.\n\n* Partnership Management: Experience in working with partners is crucial, especially if the candidate will be co-selling with Microsoft and other technology partners. They should have a proven track record of building and nurturing strategic partnerships, collaborating on go-to-market strategies, and driving joint sales initiatives to mutual success.\n\n* Microsoft Partnership: Specific experience working with Microsoft is highly desirable, given its prominence in the technology industry. This includes familiarity with Microsoft's ecosystem, programs, and sales processes, as well as the ability to leverage Microsoft's resources and channels to drive sales and expand market reach.\n\n* Sales Skills: Strong sales skills are essential, including prospecting, lead qualification, negotiation, and closing deals. The candidate should be adept at building relationships with customers and partners, identifying their needs, and positioning the SaaS solution as the best-fit solution to address those needs.\n\n* Communication and Presentation: Effective communication and presentation skills are critical for articulating the value proposition of the SaaS solution, conducting product demonstrations, and delivering compelling sales pitches to both technical and non-technical audiences.\n\n* Adaptability and Problem-Solving: The technology landscape is constantly evolving, so the candidate should be adaptable and capable of staying abreast of industry trends, competitor offerings, and changes in customer preferences. They should also be adept at problem-solving and overcoming objections during the sales process.\n\n* Results-Driven Mentality: Ultimately, the candidate should be results-oriented, with a track record of exceeding sales targets, driving revenue growth, and delivering value to customers and partners.\n\n\n\n\nQualifications:\n\n\n* Proven track record of 10+ years in a client-facing role, preferably in SaaS sales or Account Executive positions.\n\n* Strong understanding of the software development industry and project management principles.\n\n* Excellent communication, negotiation, and presentation skills.\n\n* Ability to develop innovative solutions to meet client needs and exceed sales targets.\n\n* Expertise in SaaS sales, including a deep understanding of the sales cycle, subscription-based pricing models, and customer adoption strategies.\n\n* Proven ability to build and nurture strategic partnerships, especially with technology partners like Microsoft.\n\n* Familiarity with Microsoft's ecosystem, programs, and sales processes is highly desirable.\n\n* Strong sales skills including prospecting, lead qualification, negotiation, and closing deals.\n\n* Adaptability and problem-solving skills in a fast-paced, evolving technology landscape.\n\n\n\n\nBonus attributes: \n\n\n* Remote work experience (especially in a Slack-forward or other chat-based workspace).\n\n* Web Development or CS background (especially, Django, React, React Native, Bootstrap). \n\n* Understanding of the competitive landscape and adjacent solutions for building web and mobile apps including development agencies, freelancer platforms, template marketplaces, and app builder apps.\n\n* You have built an app with the Crowdbotics App Builder. (https://www.crowdbotics.com/app-builder) \n\n\n\n\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, React, Mobile and Sales jobs that are similar:\n\n
$60,000 — $110,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nBerkeley, California, United States
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Demandbase is hiring a Remote Software Engineer Full Stack
\nIntroduction to Demandbase: \n\nDemandbase is the Smarter GTM™ company for B2B brands. We help B2B companies hit their revenue goals using fewer resources. How? By aligning their sales and marketing teams around a combination of their data, our data, and artificial intelligence — what we call Account Intelligence — so they can identify, engage, and focus their time and money on the accounts most likely to buy. \n\nAs a company, we’re as committed to growing careers as we are to building world-class technology. We invest heavily in people, our culture, and the community around us. We have offices in the San Francisco Bay Area, Seattle, and India, as well as a team in the UK, and allow employees to work remotely. We have also been continuously recognized as one of the best places to work in the San Francisco Bay Area including, “Best Workplaces for Millennials” and “Best Workplaces for Parents”!\n\nWe're committed to attracting, developing, retaining, and promoting a diverse workforce. By ensuring that every Demandbase employee is able to bring a diversity of talents to work, we're increasingly capable of living out our mission to transform how B2B goes to market. We encourage people from historically underrepresented backgrounds and all walks of life to apply. Come grow with us at Demandbase!\nAbout the Role:\n\nWe’re looking for a Software Engineer to develop and maintain the backend that powers our ABX & Sales Intelligence Cloud.\n\nThe compensation range for this role is: $108,000 - $162,000\nWhat we’re looking for:\n\n\n* Minimum of 2 years of relevant work experience as either a full stack engineer, backend engineer or frontend engineer.\n\n* Experience building microservices in Java/Scala\n\n* Solid understanding of building APIs atop RDBMS\n\n* Attention to detail at a visual and technical level\n\n* Has a product-oriented mind and strong desire to solve problems for customers\n\n* Should help drive thoughtful and testable API design\n\n* Experience working closely with UX and Product\n\n* Experience working closely with cross-functional platform engineering teams \n\n\n\nWhat you’ll be doing:\n\n\n* Help develop and maintain the backend that powers our ABX & Sales Intelligence Cloud, primarily with Java/Scala microservices.\n\n* Help develop and own our single-page React (Typescript) application and set technical direction and standards across the product & engineering organization, participate in code reviews and help develop best practices. \n\n* Work on a cross-functional team (Product Managers, UX, and FE & BE engineers) to design, develop, test, and release rich and robust new functionality based around sophisticated ML-driven analytics and complex orchestration flows to drive sales and marketing automation\n\n* Work with Cloud Ops, QA, and Engineering to jointly own industry standard build, test, deploy pipelines, driving for best in class release processes. \n\n\n\nAdditional Experience Helpful for Success in this Role:\n\n\n* Has worked on large B2B and SaaS applications leveraging React, Redux, and Sagas.\n\n* Typescript experience or a strong desire to learn.\n\n* Experience using data visualization libraries like Highcharts or D3.\n\n* Strong Kubernetes and/or Istio experience \n\n* Experience with implementing and owning CI/CD pipelines (esp in Gitlab) \n\n* Experience with Postgres, ZIO, Clickhouse, Iceberg, Spark\n\n\n\n\nBenefits:\n\nOur benefits include options for up to 100% paid Medical and Vision premiums for employees, flexible PTO policy, no internal meeting Fridays, Modern Health mental wellness platform, and 11 paid holidays and 2 additional weeks where all Demandbase employees take off (the week of July 4th and the week of Thanksgiving). Plus 401(k), short-term/long-term disability, life insurance, and all those good things.\n\nOur Commitment to Diversity, Equity, and Inclusion at Demandbase\n\nAt Demandbase, we believe in creating a workplace culture that values and celebrates diversity in all its forms. We recognize that everyone brings unique experiences, perspectives, and identities to the table, and we are committed to building a community where everyone feels valued, respected, and supported. Discrimination of any kind is not tolerated, and we strive to ensure that every individual has an equal opportunity to succeed and grow, regardless of their gender identity, sexual orientation, disability, race, ethnicity, background, marital status, genetic information, education level, veteran status, national origin, or any other protected status. We do not automatically disqualify applicants with criminal records and will consider each applicant on a case-by-case basis.\n\nWe recognize that not all candidates will have every skill or qualification listed in this job description. If you feel you have the level of experience to be successful in the role, we encourage you to apply!\n\nWe acknowledge that true diversity and inclusion require ongoing effort, and we are committed to doing the work required to make our workplace a safe and equitable space for all. Join us in building a community where we can learn from each other, celebrate our differences, and work together.\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, React, Education, Cloud, API, Marketing, Sales, Engineer and Backend jobs that are similar:\n\n
$70,000 — $110,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nSan Francisco, California, United States
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nWhat You’ll Be a Part Of:\nActionIQ is a new kind of customer data platform that lets marketing teams tap directly into central data sources and activate it anywhere in the customer journey. Unlike traditional CDPs, ActionIQ keeps data securely where it lives and makes it easy for marketers to design personalized interactions that unlock revenue across the entire customer lifecycle. We are backed by top-tier VCs Andreessen Horowitz, Sequoia Capital, and March Capital. We partner with enterprise brands such as Albertsons, e.l.f., Dell, The Washington Post and many more to achieve growth through extraordinary customer experiences.\n\nThe Team You’ll Join: \nThe Engagement Team at ActionIQ plays a critical role in optimizing our clients’ engagement with the ActionIQ platform. In order to gain customer referrals, maximize client satisfaction and minimize customer churn, we provide relevant services and strategic guidance to key customer stakeholders. \n\nAs a Senior Engagement Manager, you’ll report to an Associate Director, Engagement. You will play a leadership role in maintaining client satisfaction and loyalty by ensuring the customer achieves exceptional value through the partnership with ActionIQ.\n\nPlease note, this position is open to NYC based, Hybrid employees and Remote West Coast at this time.\n\nOne year from now you will have:\n\n\n* Led the customer relationship at multiple enterprise accounts, designed the project roadmap with the ActionIQ platform, and executed against it. \n\n* Built strong relationships with key customer stakeholders and deeply understood their business needs\n\n* Provided expert recommendations to our customers on how to expand AIQ usage to drive business value\n\n* Worked alongside other Professional Service team members to deliver quality solutions to complex customer problems\n\n* Worked closely with the Product, Design, and Engineering teams to drive future direction of the software based on client needs\n\n\n\n\nHow You’ll Contribute:\n\n\n* Manage large-scale SaaS implementation projects with numerous verticals, working with customer leadership teams to prove value provided by ActionIQ\n\n* Serve as primary point of contact and project manager between the customer and all internal teams, including tracking and delivering on commitments to customer, and leading internal and external meetings \n\n* Collaborate directly with the customer to understand the goals, testing strategies, and execution plan for marketing programs\n\n* Maintain strong relationships with the customer’s end user teams and project stakeholders, including data, analytics, and marketing teams\n\n* Develop use cases and collect success stories to drive increased platform usage and ensure awareness of customer success at all levels within customer organization\n\n* Direct and develop project budgets and timelines for customers, managing the overall project team on a day-to-day basis\n\n* Engage as needed in pre-sales conversations to facilitate services scoping and contracting and to highlight post-sales services processes and their value to customers\n\n\n\n\nWhat You Bring\n\n\n* 7+ years of experience in a consulting/ system integrator company, in a customer facing role, managing enterprise level, complex enterprise SaaS implementations \n\n* Experience working with large datasets, response metrics, trends, and marketing measurement methodologies\n\n* Willingness to travel up to 30% of the time\n\n* Knowledge of SQL or other coding languages preferred. Note, the Sr. EM is not expected to write any code, but the knowledge can be very helpful for technical conversations\n\n\n\n\nOur work is broad and complex in nature - please don't rule yourself out if you do not meet every requirement.\n\nCompensation: \n\n\n* Our compensation package includes base salary, stock options, and the great benefits shown below. The salary range for this role is: $140,000 - $157,500\n\n\n\n\n \n\nBenefits & Perks Preview: \n\n\n* Stay Happy and Healthy: Enjoy leading Medical, Dental and Vision benefits, 401k, FSA, Commuter Benefits, Gym Reimbursement, flexible PTO and 12-weeks paid parental leave\n\n* Accelerate Your Career: Opportunities to explore, enhance, and expand your skill set through conferences, workshops, and access to Udemy learning courses.\n\n* Enjoy the View: We have a beautiful office in NYC right on Madison Square Park, and local employees come into the office on a hybrid schedule, three days a week (M, W, Th) #LI-Hybrid. Office perks include catered lunches, a stocked kitchen with beverages and snacks, and monthly social hours.\n\n* Join a Community: Work with a fun, inclusive, and smart team of people as we build a New York City based enterprise software company.\n\n* For additional information about all of our benefit offerings, check out our Careers page. \n\n\n\n\n \n\nLearn from your future colleagues: \n\n\n* For the latest on our people and products visit: \n\n\n\n* Product Blog\n\n* Tech Blog \n\n* Life At ActionIQ\n\n\n\n\n\n\nYour Interview Journey:\n\n\n* Check out this guide for an overview of our interview process. \n\n\n\n\nActionIQ is committed to building an inclusive, equitable, and diverse organization. We embrace equal opportunities for all applicants and want to foster a culture of belonging for our employees. We recognize and appreciate that the more inclusive we are, the better we will function as a team. AIQ welcomes applicants of any race, color, ancestry, religion, sex, national origin, gender identity, gender expression, age, marital or family status, disability, military veteran status, and any other status or background.\n\n\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Design, SaaS, Testing, Travel, Senior and Marketing jobs that are similar:\n\n
$72,500 — $110,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nNew York City, New York, United States
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Smartling is hiring a Remote Customer Success Manager
\nOverview\nSmartling was founded 14 years ago to make localization and translation seamless. Today, Smartling is profitable and backed by Battery Ventures, a global technology-focused investment firm, supporting company growth and expanding our market share and leadership position. We are the only cloud-based, AI-enabled translation platform that combines a Neural Machine Translation Hub and professional language services empowering teams to collaborate in real-time to create experiences customers love.\nSmartling is seeking a Customer Success Manager for a remote, work from home position, located anywhere in Ireland or the UK. As a Customer Success Manager at Smartling, your goal will be to ensure positive customer health and retention. You will be responsible for ensuring that your customers rapidly adopt and deeply leverage the Smartling solution, and meet their business goals while doing so, from on-boarding and throughout the customer lifecycle. You will partner closely with other Smartling teams such as Sales, Marketing, Professional Services, and Product to ensure customers achieve their objectives and realize significant value from using our platform. We are a fast-moving company looking for energetic candidates to grow and develop alongside us. \n\n \n\nYou Will\n\nOn-boarding: \n\n\nTake a leading role in ensuring that customers are successfully onboarded to Smartling in accordance with their success goals\n\nProvide training and education throughout the onboarding process, and work closely with team members to ensure project timelines are met\n\n\n\n\nCustomer Communication and Education:\n\n\nDevelop communication cadence with your customers on product and industry updates that impact your customers’ global content activities and objectives\n\nAssess customer requirements, resolving problems, anticipating future needs, and generally serving as the customer’s voice within Smartling\n\nOversee the customer’s implementation of localization best practices to ensure you help the customer drive incremental value and return investment\n\n\n\n\nCustomer Retention and Growth:\n\n\nDevelop and implement an effective account planning strategy for your book of business to ensure retention, product adoption and growth through collaboration with other team members\n\nEstablish trusted advisor relationships with all major stakeholders within your assigned book of business, such that all activities are closely aligned with the customer’s business strategy, allowing the full potential of their Smartling solution to be realized\n\n* Manage the renewal process for a portion of your book of business, and have a clear focus helping your customer's expand their customer's use cases with Smartling \n\n\n\n\nDemonstrating Value:\n\n\nLead business review meetings to continuously articulate the value of Smarting and customer’s performance against goals, to encourage adoption and expansion across the customer’s organization\n\nFacilitate business process optimization workshops and enjoy participation in Smartling events for customer marketing activities\n\n\n\n\nYou Have\n\n\nMinimum 3 years of experience in a B2B customer success/client services/account management role \n\nDetail-oriented with proven ability to manage multiple customer relationships with many internal and external stakeholders, project manage, set priorities and stay organized\n\n* Experience managing contract renewals and up-sells\n\nExperience working in a role that required you to stay calm in the face of technical and/or customer challenges\n\nProven ability to network and manage relationships across many different functions within a global customer organization\n\nAn aptitude for digesting and effectively communicating technical concepts across audiences of varying technical ability\n\nBusiness acumen and experience leading and preparing customer presentations/meetings including working with and manipulating data for value driven presentations\n\nBachelor’s degree\n\n* A home office setup conducive for working remotely, and ability to work effectively as a remote team member*\n\n\n\nPreferred but not required\n\n\nExperience with translation, localization, and internationalization processes\n\nKnowledge of the SaaS business model and experience supporting SaaS solutions for midmarket and enterprise business customers\n\nAn understanding of modern software development processes like continuous delivery\n\n\n\n\nYou Are\n\n\nResults-focused. Center on professional and personal growth\n\nEnthusiastic. A fun and energetic co-worker\n\nA Leader. Proactive and will use excellent judgment when dealing with issues\n\nCustomer-focused. Passionate for client success at all times\n\nDetail-oriented. Supremely well organized with attention to detail\n\nA Team Player. Ability to work effectively and cross-functionally within all levels of management, both internally and externally\n\n\n\n\nYou Will Enjoy\n\n\n* Freedom 🏡 - we are remote-first \n\n* Growth - an opportunity to learn and advance your career\n\n* Wealth 💰 - we offer a competitive salary\n\n* Wellness - company-sponsored Health insurance plan & pension plan with company matching\n\n* Balance - flexible PTO + bank holidays; generous parental leave\n\n* Culture 🤝 - an energetic, value-driven, and fun culture and team spirit\n\n* Bonus - employee referral programs and apple equipment\n\n\n\n\nSmartling is proud to be an equal opportunity employer. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, skills, and experiences.\n\n*To work from home, you must have a strong internet connection, quiet space, and a professional (distraction and clutter-free) background.\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, Education and Marketing jobs that are similar:\n\n
$75,000 — $110,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nDublin, Dublin, Ireland
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Stord is hiring a Remote Account Executive Software
\nAbout the Account Executive Position: \n\nWe are seeking a dynamic and motivated Software Account Executive to join our team. This role offers an exciting opportunity to drive Stord’s growth in Cloud Supply Chain by leveraging solution selling skills with an ROI-focused sales motion. As a pivotal member of our Sales team, you will collaborate with cross-functional teams to deliver comprehensive solutions. This position reports to the Head of Software Sales and offers a unique opportunity to shape our sales strategy, contribute to our growth trajectory, and drive strong customer outcomes. If you're a driven and action-oriented sales professional looking for a challenging yet rewarding career, we encourage you to apply.\n\n\nWhat You'll Do: \n\n\n* Conduct full sales cycle activities from prospect research to deal closure.\n\n* Cultivate and manage business relationships with prospects to promote Stord’s software.\n\n* Develop and execute account strategies, engaging with key stakeholders across various organizational functions.\n\n* Generate demand by effectively positioning and selling our products and services to new accounts.\n\n* Maintain accurate documentation of sales activities in the CRM system.\n\n* Prepare and deliver professional solution proposals, including ROI justifications.\n\n* Collaborate with internal teams for technical support and solution demonstrations.\n\n* Participate in marketing initiatives and industry networking events.\n\n\n\n\nWhat You'll Need:\n\n\n* Bachelor’s degree or equivalent experience.\n\n* 3+ years of B2B SaaS inside sales experience; strong preference for candidates who previously served as a BDR/SDR and rose through the ranks to an Account Executive role\n\n* Demonstrated success in new business development and exceeding sales targets.\n\n* Proven ability to manage the entire sales process from prospecting to closure.\n\n* Strong business acumen with excellent problem-solving, communication, and negotiation skills.\n\n* Ability to thrive in a fast-paced startup environment.\n\n* Ability to travel as needed for in-person collaboration, training, and business-related events.\n\n\n\n\n#LI-Remote \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, Travel, Cloud, Marketing and Sales jobs that are similar:\n\n
$75,000 — $110,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nAtlanta, Georgia, United States
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
We are hiring to make water better!\n\nWater, a resource of unparalleled importance, is often deemed the lifeblood of our planet. However, the water industry has long been criticized for its reluctance to innovate and embrace new technologies that could liberate skilled professionals from the tedious, time-consuming administrative work that has burdened their expertise. This reluctance comes at a steep cost, as water prices continue to rise, an aging workforce struggles to adapt, and multi-million dollar infrastructure decisions are made without the benefit of the most accurate and up-to-date data. Our mission at Klir (www.klir.com) is to make water better, and we believe this transformation begins with the individuals positioned at the nexus of all water-related decisions within a community. Klir represents a groundbreaking concept in the industry – the world's first work enablement platform, meticulously designed for the water sector. Our goal is simple: to alleviate the administrative load, allowing experts to dedicate their invaluable time to solving one of the most pressing issues facing our species. Join us in this journey where dedication to a greater good combines seamlessly with cutting-edge innovation, as we work towards a more sustainable and water-resilient future for all.\n\nFounded originally in Dublin, Ireland in 2018, Klir is a US Headquartered company with offices in the US, Canada and Ireland. Klir is a remote first company and is one of the fastest growing SaaS companies in the water industry. We are venture backed by some of the highest profile and most reputable funds including Insight Partners, Bowery Capital & Spider Capital.\n\nWe have the deep industry knowledge, a world class product roadmap, the vision and strategy to transform a critically important industry, as well as some high-profile customers that rave about Klir being the best product they have ever experienced. We need you to help deliver the customer success playbook to ensure we execute a world-class customer experience as we continue to scale.\n\nLocation: This position is remote and can be anywhere in Canada.\nTiming: We have an immediate opening for this position. Expectation is to have the CSM start by the end of May depending on current employment considerations.\nRole Description\n\nDo you enjoy joining fast growing startups at the ground level and rolling up your sleeves to build with a collaborative team? If so, then drop what you are doing and read on...\n\nAs a Customer Success Manager you’ll build relationships with your assigned accounts to successfully onboard, build Klir into their workflow, map success plans, run value reviews, manage renewals, build relationships and partner with sales for expansion opportunities. You own the ultimate success and growth of your accounts - so you always aim to delight! You’re an enabler, trainer, problem solver and advocate for our customers. \n\nWe believe in earning the right to grow. If we are able to deliver value to our customers through the product and our service offerings, then growth on their account and with new logos will come a lot more easily to us. We do this by putting the customer at the center of everything we do at Klir.\n\nYour key metrics are net dollar retention (including pilot conversion), gross dollar retention, identifying upsell / cross sell opportunities, time to value, and customer happiness/health.\nResponsibilities:\n\n\n* Onboarding: strategic onboarding of our mid market and enterprise accounts including visiting them onsite.\n\n* Drive value: ensuring customers meet timelines for first value and data validation, and that we are working towards verified outcomes for the water utility.\n\n* Enablement: optimize and streamline our customers’ workflow and work with them on change management to adopt the Klir platform and program.\n\n* Advocacy: shine a spotlight on the success of our customers. We believe that every customer should have a positive story to share internally within their utility, inwards at Klir, and ideally to shout their success from the rooftops.\n\n* Renewals: manage paper renewals with your main point of contact, economic buyer and signatory.\n\n* Growth: seek out additional opportunities to deliver value to our customers, including identifying upsell and cross sell opportunities to hand over to the sales team.\n\n* Risk management: manage your book of business and develop a customized risk plan if our predictive health scoring spots an issue.\n\n\n\nRequirements (Sound like you?)\n\n\n* Mandatory Experience: 3-5 years as a mid market and/or enterprise CSM, or Professional Services, or Onboarding/Implementation in a SaaS company.\n\n* Knowledge seeker: you are a passionate product nerd and quick study on learning new tech. You love to learn - about your craft and your own personal development.\n\n* Technical: our customer’s compliance processes can be complex so you’ll need to enjoy getting a deep understanding of nuanced workflow that differs from customer to customer and overall and water management practices.\n\n* Change management: you have experience helping customers digitally transform from paper and spreadsheets to more automation in their day to day workflow.\n\n* Delight: you brighten people’s day with your charm and wit. Part of our job is to capture people’s attention and get them excited about the transformational power of Klir. Your positive energy shines through on zoom calls.\n\n* Empathy: you step into customer’s shoes to show that you understand and care. You believe in collaboration and enjoy adding value and getting value by engaging with every department that touches the customer experience. It’s critical for us to earn the right to grow with our customers.\n\n* Resourceful: you have a bias to action and love solving problems. You thrive equally in strategy and execution. You are inventive and resourceful and can turn your ideas quickly into implementations. We move fast, but we are smart about it.\n\n* Builder: you focus energy on impactful, critical work and love to build process. You would rather just try a new idea than spend days talking about it. You are entrepreneurial at heart, but methodical in your approach. You get a rush when you’re super busy and getting a lot done. You get a super rush when your efforts land in a win.\n\n* Passionate: you are passionate about having meaning in your career. Water will be important to you and ensuring that the developed world has enough safe and secure water needed to sustain our species for generations to come excites you.\n\n\n\nOur Commitment To You\n\nOur Dedication to Your Well-being: \nWe value your contribution and recognize the importance of your peace of mind. We offer a competitive salary and benefits tailored to your market, ensuring you can focus on your best work without worries about your quality of life at home.\n\nLeaving a Lasting Legacy: \nWe commit to providing you with the opportunity to utilize your talents to create a meaningful and enduring impact on our species for generations to come.\n\nPursuit of Excellence: \nAs part of a Y Combinator market-leading company, we ensure you have the chance to continually challenge yourself and strive for your personal best.\n\nBalancing Serious Work with Fun: \nWe guarantee you the opportunity to work within a team that understands the significance of our mission while maintaining a lighthearted and enjoyable work atmosphere. Our mission is paramount, but we believe in having fun along the way.\n\nValues That Unite Us: \nYou will work alongside a group of individuals who prioritize honesty, audacity, and unwavering unity. We stand shoulder to shoulder, aiming to be the difference between good and great in everything we do.\n\nSupporting Your Success: \nOur leaders are unwavering in their dedication to your growth and success. They are committed to helping you become the best version of yourself through fearless feedback, a focus on personal growth, and a culture of transparency.\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS and Sales jobs that are similar:\n\n
$70,000 — $127,500/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nToronto, Ontario, Canada
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
CreatorIQ is hiring a Remote Customer Success Manager Enterprise
\nCreatorIQ has earned the title of best company to work for in multiple programs including BuiltIn LA and NY, was named a Leader by The Forrester New Wave™: Influencer Marketing Solutions, and was recognized by G2 as a Leader, Best Customer Relationship, G2 Top 100 Fastest-Growing Products and rated 5 stars on Influencer MarketingHub. We operate in a flexible work model that combines both in-person and remote work to boost collaboration, enhance innovation, and adapt to individual work styles. \n\n\nBe a Part of Our Dynamic Team and Transform the Industry Together!\n\n\nEnterprise Customer Success Manager\n\n\nAs a Customer Success Manager, you will serve as the primary liaison with a diverse portfolio of high-value customers, helping them set and achieve their influencer marketing goals using CreatorIQ software and services. You’ll build personal relationships with multiple stakeholders, earning their trust and respect through your commitment to their success and will be goaled on your customer retention and health. Customer Success Managers are experts in our product, as well as in Influencer Marketing programs and we pride ourselves by sharing best practices, strategy and measurement to our growing base of world-class brands, agencies, and tech companies.\n\n\n\n What you’ll do:\n* Guide and drive customer outcomes at milestone in their partnership with CreatorIQ, grounded on achieving measurable business results: post implementation, to ongoing program success, to expanding use-cases within our product and services suite\n* Become customers’ trusted advisor and serve as their advocate inside CreatorIQ\n* Develop strong knowledge of our product and our best-practices; share your knowledge with our customers to help them achieve their goals by leading best practices workshops, strategic business meetings, and product roadmap reviews\n* Oversee internal account operations, and appropriately route customer requests (e.g. software support and bug reporting, expansion opportunities etc.)\n* Drive continuing education opportunities for our customers, ensuring that they have an appropriate level of understanding and knowledge of how to utilize the software to achieve program goals\n* Identify optimization opportunities within our software and services to support common customer best practices, actions, and decision making\n* Prepare, organize, and lead customer communication, including emails, calls, meetings, and business reviews with key stakeholders to drive adoption and retention\n* Own customer usage, health metrics, and success plans as a daily prioritization to inform proactive strategies that guide them through the customer journey to drive platform adoption and ROI with your customers as a strategic partner\n* You will be an expert problem solver and driver of solutions for our clients, utilizing . experience with fast-paced and dynamic MarTech teams and a technical understanding of common SaaS solutions\n* Connect customers with other subject matter experts within CreatorIQ, as needed\n* Collaborate with Account Managers to identify opportunities for growth in your existing portfolio\n\n\n\nWho you are and what you’ll need for this position:\n* 3+ years of proven experience in a customer-facing role ideally managing the customer journey for enterprise customers at a technology solution, influencer marketing agency, brand or media company\n* Passion for understanding and helping customers solve real-world business challenges by leveraging (CreatorIQ) technology solutions and services\n* Ability to prioritize based on urgency, opportunity, and risk\n* Experience in showcasing value and ROI to executive stakeholders\n* Excellent verbal, written, presentation and project management skills, speaking with varying functions and levels both internally and externally.\n* Some experience with cross-group collaboration including Sales, Marketing, Support, Product/Development, and other internal organizations.\n* You’re adaptable and resilient. The influencer marketing landscape is constantly evolving, and you're not afraid to adapt to change. \n* You can navigate ambiguity with ease and maintain a positive attitude even in challenging situations.\n* You have a knack for storytelling with data. Though not necessarily a data scientist, you're adept at navigating data and analytics to monitor client success metrics. \n* Your skill lies in transforming data insights into compelling narratives, pinpointing areas for improvement, and guiding strategic decision-making.\n* Demonstrated experience in influencer marketing, social media platforms, and/or working with or for influencer software preferred but not required.\n* Experience using Salesforce, Microsoft Office or GSuite, and audio/web conferencing (Slack, Zoom, etc) required. Experience with ZenDesk, Notion, or JIRA is a plus.\n\n\n\n\n$90,000 - $100,000 a year\n\nWho we are:\nCreatorIQ is the most trusted software to unify and power advanced influencer marketing for the world’s most innovative enterprises. Our Intelligence Cloud facilitates data science-enabled creator discovery, streamlines workflow, ensures brand safety, and drives meaningful measurement. Amazon, AB Inbev, Calvin Klein, CVS, Disney, H&M, Logitech, Nestle, Sephora, and Unilever are just some of the brands that utilize CreatorIQ’s platform to drive real business results across their influencer marketing ecosystems. CreatorIQ is a global company headquartered in Los Angeles with offices in San Francisco, London, and Ukraine.\n\n\nAt CreatorIQ, we believe that diversity is the key to unlocking our full potential. We are committed to fostering an inclusive, equitable, and empowering work environment where everyone can thrive, regardless of race, ethnicity, gender, sexual orientation, age, religion, disability, or any other characteristic that makes us unique. By embracing our core values of being client-focused, putting team members first, leading with empathy, ensuring a no jerks policy, and staying focused on what's important, we create a synergistic atmosphere that promotes collaboration and growth. Join us to celebrate differences, innovate together, and be a part of a business that is disrupting the marketing industry. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, Education, Cloud and Marketing jobs that are similar:\n\n
$72,500 — $100,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nLos Angeles
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